Shipping policy
Shipping Policy
Last updated: March 2026
Thank you for shopping with Vintage Ruggers.
Order Processing
All orders are processed within 1-3 business days of purchase. Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, order processing times may be extended. If there is a significant delay in shipping your order, we will contact you via email.
Shipping Rates
Shipping costs are calculated at checkout and are based on your location and the size of your order.
From time to time, Vintage Ruggers may offer free shipping promotions. Any applicable promotions will be clearly stated on our website.
Domestic Shipping (Australia)
We currently ship Australia-wide using trusted courier and postal services.
Estimated delivery times:
- Metro areas: 2-6 business days
- Regional areas: 3-10 business days
- Remote areas: 5-14 business days
Delivery timeframes are estimates only and may vary due to factors outside our control.
International Shipping
Vintage Ruggers ships internationally to selected countries.
International delivery times vary depending on destination and customs processing.
Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their local authorities.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Lost or Delayed Parcels
Vintage Ruggers is not responsible for delays caused by postal services, couriers, customs processing, weather events, or other circumstances beyond our control.
If you believe your parcel has been lost, please contact us at vintageruggers@gmail.com and we will assist in lodging an investigation with the carrier.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information is accurate at checkout.
Vintage Ruggers is not responsible for orders shipped to an incorrect address supplied by the customer.
One-of-One Vintage Items
As Vintage Ruggers specialises in unique, one-of-one vintage rugby jerseys, replacement items may not be available if a parcel is lost or damaged in transit. In such cases, we will work with the shipping provider to determine the appropriate resolution.
Contact
For any shipping enquiries, please contact:
Vintage Ruggers